Personal Skills for Effective Business Analysis Personal Skills for Effective Business AnalysisCOURSECOMPLETION Personal Skills for Effective Business Analysis December 18, 2024 Skillsoft
Polishing Your Skills for Excellent Customer Service Polishing Your Skills for Excellent Customer ServiceCOURSECOMPLETION Polishing Your Skills for Excellent Customer Service January 26, 2024 Skillsoft
The Guiding Principles of the Service Value System and Continual Improvement Model The Guiding Principles of the Service Value System and Continual Improvement ModelCOURSECOMPLETION The Guiding Principles of the Service Value System and Continual Improvement Model January 26, 2024 Skillsoft
Service Desk, IT Asset, Service Configuration, and Change Control Management Service Desk, IT Asset, Service Configuration, and Change Control ManagementCOURSECOMPLETION Service Desk, IT Asset, Service Configuration, and Change Control Management January 26, 2024 Skillsoft
ITIL® 4 Foundation: Introduction ITIL® 4 Foundation: IntroductionCOURSECOMPLETION ITIL® 4 Foundation: Introduction January 26, 2024 Skillsoft
Customer Service: Engaging with Customers Customer Service: Engaging with CustomersCOURSECOMPLETION Customer Service: Engaging with Customers January 26, 2024 Skillsoft
Controlling Conflict, Stress, and Time in Customer Service Controlling Conflict, Stress, and Time in Customer ServiceCOURSECOMPLETION Controlling Conflict, Stress, and Time in Customer Service January 26, 2024 Skillsoft
Release, Service Level, and Availability Management Release, Service Level, and Availability ManagementCOURSECOMPLETION Release, Service Level, and Availability Management January 26, 2024 Skillsoft
ITIL® 4 Foundation: Key Concepts of Service Management ITIL® 4 Foundation: Key Concepts of Service ManagementCOURSECOMPLETION ITIL® 4 Foundation: Key Concepts of Service Management January 26, 2024 Skillsoft
Event, Incident, and Problem Management Event, Incident, and Problem ManagementCOURSECOMPLETION Event, Incident, and Problem Management January 26, 2024 Skillsoft
The Service Value Chain and General Management Practices The Service Value Chain and General Management PracticesCOURSECOMPLETION The Service Value Chain and General Management Practices January 26, 2024 Skillsoft
Key Concepts and the Four Dimensions of Service Management Key Concepts and the Four Dimensions of Service ManagementCOURSECOMPLETION Key Concepts and the Four Dimensions of Service Management January 26, 2024 Skillsoft
Dealing with Customer Service Incidents and Complaints Dealing with Customer Service Incidents and ComplaintsCOURSECOMPLETION Dealing with Customer Service Incidents and Complaints January 26, 2024 Skillsoft
Track 1: Scrum Team Member Track 1: Scrum Team MemberTRACKCOMPLETION® Track 1: Scrum Team Member December 15, 2023 Skillsoft
Exploring Project Management, Then and Now (2021 Update) Exploring Project Management, Then and Now (2021 Update)COURSECOMPLETION Exploring Project Management, Then and Now (2021 Update) December 2, 2023 Skillsoft
Final Exam: Scrum Team Member Final Exam: Scrum Team MemberCOURSECOMPLETION Final Exam: Scrum Team Member December 2, 2023 Skillsoft
